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Customer Relationship Management |
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A true CRM solution is a complex combination of many best-of-breed components (i.e., analytical tools, campaign management and event triggers) combined with the many new components needed to achieve a one-to-one marketing capability (e.g., collateral management, rules-based workflow management and true channel management).
In addition, interfaces must exist between non-customer contact systems (e.g., enterprise resource planning and operational) and customer contact systems. |
eTeam has the functional and technical breadth of experience to implement integrated CRM solutions built on best business strategies, processes, tactics, skill sets and technology.
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 Call Center Consolidation:
For a US civilian agency, We have provided Siebel eCommunications expertise to migrate their existing call center functionality with a CRM solution. The benefits of the initiative will be increased revenue, improved customer service and maximized ROI.
For a New Jersey based energy utility company, we are developing end-state business processes for customer care, billing, financial services, and GIS operational areas. The next phase of the initiative will include technology and architecture evaluation
Marketing and eChannel:
For a California based ASP, we have helped them implement a CRM solution covering areas of marketing and channels using Siebel as the technology enabler.
Business Process Re-engineering:
For a Chicago based B2B aerospace portal, We have provided business and technology consulting helping client understand the business processes and practices. This involves interacting with the technical leadership to achieve the desired functionality.
RFP Generation:
For a major government contractor, We assisted in responding to an enterprise RFP by providing Siebel specific product knowledge and gap fit analysis.
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(732) 248-1900 1-877-85-eTeam
Corporate
Consultant Corner
