At Your Service: How Dedicated Service Teams Benefit MSPs

On the surface, the structures and service models employed by staffing firms may look the same. But when it comes to meeting the complex needs of major companies and MSPs, a customized approach is better at delivering sustained value, cost savings and quality contingent workers.

What’s the primary difference between dedicated and co-mingled service models? Focus. Studies show that people who concentrate their efforts on familiar tasks are far more effective than those who try to juggle or multitask. And multitasking workers become even less efficient as task complexity increases.

Even in vendor neutral environments, a dedicated recruiting team makes more placements and takes the initiative to recruit proactively as they gain an understanding of a company’s culture and the preferences of line managers. An account manager oversees your relationship with the staffing firm. When it comes to great service, accountability and commitment go hand in hand.

When requisitions languish, a dedicated account manager can act as a go-between to clarify technical requirements or communicate priority needs to recruiting team members. Plus he or she ensures compliance and support for governance programs by performing spot-check audits of hourly bill rates, adherence to onboarding and prescreening processes and tenure limits for long-term contractors.

Most importantly, a dedicated account manager is a go-to resource for program managers. He will take the time to understand your objectives, scale and align his staffing firm’s delivery model and serve as an extension of your managed services team. Whether you want to eliminate renegade spend, reduce overtime or improve interview-to-hire ratios, your devoted account manager and team will serve as co-partners in the attainment of your goals.

Although a dedicated model requires an up-front investment in people and the development of customized tools and service plans, a client-focused team has the ability to monitor KPIs and scorecards and streamline SOPs which fosters continuous improvement and cost savings over time.